Hotel Property FAQ's

  1. How do we register our hotel?
    • Simple. Registration is handled online. Click here to get started. If you would like to register via telephone, please fill out the Contact Us form and a Green Hotels Global representative will contact you shortly.
  2. How do we sign up a portfolio of properties?
    • Portfolios large and small should contact a Green Hotels Global representative to discuss your operational and management structure.
  3. Is this program for North American hotels only?
    • No. Green Hotels Global is designed to welcome hotels from anywhere in the world.
  4. What are the costs to become a Green Hotels Global member?
    • Program membership is based on a monthly fee tiered to the size of the hotel property. The regular fee for individual properties starts at $69 USD per month. Special pricing is available for multiple properties from hotel chains and groups. Please contact us for more information.
  5. Do we need to join Green Hotels Global if our property already has a carbon management software system?
    • Yes. Unlike your carbon management software, Green Hotels Global is the gateway to the central repository for environmental data related to hotel/lodging properties. The benefits of having your hotel property’s data in the system are many and varied and can be reviewed further by going to the Why Register section of this website.
  6. Does the Green Hotels Global software system replace our current Green Program (i.e. Green Seal, Green Key, etc.)?
    • Not necessarily – but it may. Green Hotels Global is designed to work with all existing certification programs by providing a quantitative system to track and store your key environmental metrics and data.
  7. Does our hotel need to belong to a hotel association in order to join Green Hotels Global?
    • No. All hotel properties are permitted to join Green Hotels Global.
  8. What about historical data for our hotel property? Can it be included?
    • Yes. Once you register your property, simply email, fax or mail your property’s historical information for the past 12 months and we will enter it for you. Detailed instructions on this process will be provided to you once you register.
  9. How many months of historical data can we have entered?
    • All hotels that register and become a Green Hotels Global member can submit data going as far back as January 2007.
  10. How do we submit the historical data to Green Hotels Global?
    • It depends. Usually by email, fax or post. A Green Hotels Global program representative will be able to help you after you register your property.
  11. What are the environmental metrics reported for each property?
    • Initially seven metrics will be reported for each hotel property.
      1. Room-night Carbon Factor (lbs or kg of CO2e per occupied room-night)
      2. Meeting & Event Carbon Factor (lbs or kg of CO2e per square foot or square meter meeting hour)
      3. Weather Normalized Carbon Footprint
      4. Accommodations Water Usage (gallons or liters per occupied room-night)
      5. Meeting & Event Water Usage (gallons or litres per square foot or square meter meeting hour)
      6. Waste Diversion Rate
      7. ENERGY STAR Rating (if applicable)
      8. Energy Intensity
  12. Does the system operate using metric or imperial measurements?
    • Both. You have the choice to enter your data and view your reports in either metric or imperial units of measurement.
  13. What are the environmental credentials behind Green Hotels Global?
    • Greenhouse Gas (GHG) measurements are calculated following the guidance document of the International Tourism Partnership (ITP) and World Tourism & Travel Council (WTTC), as well as the methodology of the World Resources Institute and the World Business Council for Sustainable Development, as described in The Greenhouse Gas Protocol (GHG Protocol). This methodology provides the accounting framework for most Greenhouse Gas standards and programs in the world.
  14. How does the Green Hotels Global system ensure limited-service properties (i.e. no kitchen or meeting event space) are evaluated fairly?
    • Hotels that have fewer services tend to have smaller carbon footprints, smaller square footage, and fewer number of guest rooms than hotels with full services. Green Hotels Global normalizes the carbon footprint on a guest room and square foot basis, and therefore limited-service properties and full-service properties are compared fairly.
  15. How much time does it take each month to input the data into the Green Hotels Global system?
    • The initial effort requires a one-time input of approximately 1 to 2 hours. Going forward, on a monthly basis, expect to spend no more than 15 minutes gathering and submitting data. We enter all data on your behalf.
  16. How do you ensure a hotel property is inputting complete & accurate data?
    • Green Hotels Global uses a three-level auditing process to ensure ongoing accuracy: Monthly statistical analysis of inputted data compared to historical trends; audits of bills and invoices; and on-site spot audits to approximately 20 percent of the properties.
  17. How are the metrics going to be used?
    • The metrics will be used by the hotel’s corporate customers in three ways: 1) To help quantify the environmental footprint from the hotel component of their business travel, allowing them to fulfill their regulatory and stakeholder reporting obligations; 2) To quantify the environmental footprint of meeting and event bookings; and 3) To identify hotels that qualify under green travel, meeting and event procurement standards. The Green Hotels Global program also provides hotel management personnel an industry standardized environmental tool to track carbon emissions, water use and waste production and the strategy to reduce those environmental impacts.
  18. How do you ensure that the comparison between hotels is fair?
    • Normalization factors are built into the system to account for variations in energy and water consumption needs between hotels due to property location and size of facility.
  19. From a weather/climate perspective, some geographic regions require more energy for heating/cooling a hotel compared to others. Do the metrics take this into account?
    • Yes. The weather-normalized metric uses heating and cooling degree days to make possible the comparison of hotels in different geographic regions.